Privacy Policy

1. Overview

This Privacy Policy explains how BadgeFlow ("BadgeFlow", "we", "us", or "our") collects, uses, shares, and protects information when you use our website and services (the "Service"). By using the Service, you agree to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of information:

• Account information: such as your user identifier and profile details you provide.
• User content: such as badge data, recipient details you input, and media you upload or generate.
• Usage data: such as pages viewed, actions taken, and features used.
• Device and technical data: such as browser type, IP address, and timestamps.
• Cookies and similar technologies: used for functionality and analytics (where applicable).

3. How We Use Information

We use information to:

• Provide and operate the Service, including creating and displaying badges.
• Authenticate users, maintain session state, and prevent abuse and fraud.
• Improve performance, reliability, and user experience.
• Monitor, debug, and secure the Service.
• Comply with legal obligations and enforce our terms.

4. AI Features

Some features may use third-party AI providers to generate or transform content based on your inputs. We process inputs and outputs as needed to provide the AI features you request. Do not submit sensitive personal data unless necessary, and only if you have the right to do so.

5. How We Share Information

We may share information in the following situations:

• Service providers: with trusted vendors who help operate the Service (e.g., hosting, storage, analytics, and infrastructure), under contractual obligations.
• Legal and safety: when we reasonably believe disclosure is necessary to comply with law, respond to lawful requests, protect rights and safety, or prevent fraud and abuse.
• Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, subject to applicable law.

We do not sell your personal information.

6. Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and protect the Service. Retention periods vary depending on the type of information and the purpose of processing.

7. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices

• Account updates: you may update certain profile information through the Service.
• Cookies: you can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

9. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us through the support channel available in the Service.

10. International Users

If you access the Service from outside the country where our servers or providers are located, your information may be transferred to and processed in those locations, subject to applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice by posting the updated policy through the Service. Continued use after changes become effective constitutes acceptance of the updated policy.

12. Contact

If you have questions about this Privacy Policy, please contact us through the support channel available in the Service.